Refund and Returns Policy for Winstonglasni

Effective Date: January 8, 2025

At Winstonglasni, customer satisfaction is our priority, and we strive to ensure that you are happy with your vehicle purchase. This Refund and Returns Policy outlines the terms and conditions under which we accept returns and offer refunds. Please review the following information carefully.

1. General Policy Overview

We understand that purchasing a vehicle is a significant decision, and while we make every effort to ensure our vehicles meet high standards, we do have specific guidelines for returns and refunds. This policy applies to both new and pre-owned vehicles purchased from Winstonglasni either online at www.winstonglasni.com or at our dealership located at 16600 Beach Hwy, Ellendale, Delaware (DE), 19941.

2. Return Policy for New Vehicles

For new vehicles, we follow the manufacturer’s return and exchange policies, which typically do not allow returns once a vehicle is purchased, except under specific circumstances such as:

  • A manufacturing defect that cannot be repaired within a reasonable time.
  • Failure to comply with warranties or conditions stipulated by the manufacturer.

If you experience issues with your new vehicle, we encourage you to reach out to us immediately for a resolution. Our team will assist in coordinating with the manufacturer for repairs or exchanges as applicable.

3. Return Policy for Pre-Owned Vehicles

For pre-owned vehicles, we understand that sometimes circumstances change. We offer a 7-day return policy for eligible pre-owned vehicles purchased from our dealership. To qualify for a return, the following conditions must be met:

  • Time Frame: The vehicle must be returned within 7 calendar days of the original purchase date.
  • Condition: The vehicle must be in the same condition as when it was purchased, with no damages or alterations.
  • Mileage Limit: The vehicle should not exceed 100 miles from the original purchase mileage.
  • Documentation: You must provide the original purchase invoice, proof of payment, and all related paperwork.

To initiate a return, please contact our customer service team at (302) 430-7595 or via email at info@winstonglasni.com. Our team will guide you through the return process, including vehicle inspection and necessary paperwork.

4. Refund Policy

Once the return is approved, we will process a refund. Refunds will be issued to the original method of payment used during the purchase. Please note the following details about refunds:

  • Refund Method: Refunds for vehicles purchased via financing will be applied to the loan balance or as a credit toward your next payment. Refunds for credit card payments will be made to the same card used.
  • Refund Amount: The refund will be the purchase price of the vehicle minus any non-refundable fees such as delivery charges, registration fees, or optional add-ons purchased (e.g., extended warranties).
  • Processing Time: Refunds may take up to 14 business days to process, depending on your payment method and bank policies.

Please note that any vehicle that shows signs of abuse, damage, or modification will not be eligible for a return or refund.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or special-order vehicles that have been specifically customized or ordered to your specifications.
  • Vehicle accessories, parts, or add-ons that have been installed or used.
  • Vehicle registration, taxes, and fees paid to third-party entities.
  • Vehicle trade-in evaluations once the vehicle has been exchanged and the transaction is completed.

6. Warranty Claims and Repairs

If your vehicle experiences defects after the return window has closed, and it is still under warranty, please contact us immediately for warranty claims. We will assist in facilitating warranty services through the manufacturer or an authorized service center.

For pre-owned vehicles, warranty options or service contracts may be available. Please ask our sales team about extended warranty options during the purchase process.

7. Exchanges

If you are not satisfied with your vehicle and prefer an exchange rather than a return, please contact us within 7 days of your purchase. We will do our best to facilitate an exchange for another vehicle of equal or greater value. Exchanges are subject to availability and may require the payment of additional fees if there is a price difference.

8. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us: Call us at (302) 430-7595 or email info@winstonglasni.com to notify us of your intention to return the vehicle.
  2. Vehicle Inspection: We may ask you to bring the vehicle to our dealership or arrange for a virtual inspection to assess the condition of the vehicle.
  3. Return Authorization: Once the return is approved, we will issue a return authorization and guide you through the steps to complete the return.

9. Contact Information

If you have any questions regarding our Refund and Returns Policy, please feel free to contact us:

10. Changes to This Policy

Winstonglasni reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed.